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Dr. James Bellini, Journalist and Business Correspondent Ann M. Livermore, Vice President and General Manager, Enterprise Computing Solutions Organization, Hewlett-Packard Company Bob Dutkowsky, Executive Vice President, Markets and Channels, EMC Corporation Kevin Gibson, Managing Director, SAP (UK) Kenneth Clarke, QC, MP Adair Turner, Director-General, CBI David Henderson, IT Strategy Leader Europe, Middle East, Africa Region, PricewaterhouseCoopers James Richardson, President Europe, Middle East and Africa Operations, Senior Vice President, Cisco Systems, Inc Phillip Crawford, Senior Vice President of the UK & Ireland, Oracle Corporation UK Limited Ian Smith, Managing Director, British Telecommunications plc, UK Customer Service Eddie Jordan, Jordan Grand Prix DR. JAMES BELLINI
Dr. Bellini has been involved with an array of award-winning current affairs documentary programmes covering politics, economics, social affairs and the environment. In addition he has been working closely with a small team called Horizon 2025, researching how the world will change over the next twenty five years and the implications for companies and individuals.
During Ann Livermore’s most recent position as General Manager of the Software and Services Group, she focused on improving HP's high availability solutions program, strengthening the HP-Microsoft services relationship, forging stronger ties between HP and the resellers who serve as its sales and delivery partners, and building software businesses for HP. Ms. Livermore joined HP in 1982, working on administration processes and systems in the U.S. Field Operations. In 1985, she was named Marketing Services Manager for the Application Support Division. She was promoted to Research & Development Manager of that division in 1986 and became its Marketing Manager in 1989. Ann Livermore became the Marketing Manager of the Professional Services Division in 1991 and was named Sales and Marketing Manager of the former Worldwide Customer Support Organization. Ann M. Livermore was elected as Vice President in 1995 and was promoted to General Manager of Worldwide Customer Support Operations in 1996. In 1997 she took on responsibility for HP’s software businesses as General Manager of the newly formed Software and Services Group. In 1998, when the company decided to merge its hardware, software and services into a single organization focused on the needs of enterprise customers, she was named General Manager of the new Enterprise Computing Solutions Organization. Born in Greensboro, North Carolina, Ms. Livermore holds a Bachelor's Degree in economics from the University of North Carolina at Chapel Hill and a master's degree in Business Administration from Stanford University. In 1997, she was elected to the United Parcel Service (UPS) board of directors. Ann is also on the board of visitors of the Kenan-Flagler Business School at the University of North Carolina at Chapel Hill.
ROBERT M. DUTKOWSKY
KEVIN GIBSON Previously Kevin worked as an engineer with Smiths Industries having attained both a bachelor's and master's degrees in engineering. He jokes that he was quite possibly the last engineering apprentice taken on in the UK and as such practised the skills of the trade before moving into system design. His experiences here are a rich source that shape his thinking on management and provide interesting and often amusing anecdotes with which he peppers his presentations. His interests outside of work include Rugby as captain of his local club and motorcycles, both of which feature regularly in his thinking and presentations. Kevin is married and has one child.
KENNETH CLARKE
ADAIR TURNER
DAVID HENDERSON His experience spans 27 years, both in industry and consulting, and Henderson has worked in a wide range of industries including; consumer products, brewing, pharmaceuticals, railway transportation, financial services, manufacturing, engineering, distribution and retailing. Between 1982 and 1987, Henderson was Marketing and Account Manager for GMIS, the Information Services subsidiary of Grand Metropolitan (now Diageo). This was preceded by eleven years at Beecham (now SmithKline Beecham) Group, working in a range of senior IT and business systems positions. Henderson gained an BSc from the University of Glasgow and is a member of the following professional bodies: Institute of Management Consultants He lives in the UK and is married with two children.
JAMES RICHARDSON James has recently been involved in sharing his experiences and business knowledge at industry conferences. In 1997, James was a keynote speaker at Comdex London, Networks in Birmingham, Telecoms Interactive in Geneva, Etre in Budapest and IT Comdex in Paris. James was appointed as President of EMEAAN following his success at founding and developing foreign subsidiaries as Vice President of Intercontinental Operations from 1992 to 1994, and as Vice President of North America Operations, where he groomed a $650 million operation and grew it to a run rate in excess of $2 billion during FY 1995 and 1996. Prior to joining Cisco in 1990 Richardson held a number of line and staff senior management positions at Unisys, Canada. James received his Bachelor of Commerce Degree in marketing and finance from Queens University in Kingston, Ontario.
PHILIP CRAWFORD Philip Crawford is a leading speaker on technology and competitiveness issues in the UK, as well as a non-executive director of three other companies.
IAN SMITH Ian joined BT in May 1994, when he was appointed Director Customer Service for the then Personal Communications Division, tasked with creating world class customer service and ensuring that BT’s Customer Service Centres continuously improved the quality of service given to residential customers. From the beginning of April 1995, he took on additional responsibility for the whole of Operator Assistance and Directory Enquiries. In April 1998, Consumer Telemarketing joined Customer Services to create a new directorate, Customer Service & Sales. Ian is also a member of the Board of BT Scotland, and on 1 June 1998 became Acting Managing Director of BT’s Consumer Division. Prior to joining BT, Ian was Director of Business Partners at Digital Equipment Company Ltd. He has more than 25 years customer service, field service, and sales experience, mainly in the information technology industry in the UK and USA, as both engineer and manager. Ian was born in Edinburgh, brought up and educated in Portsmouth, and lives in Hampshire with his wife Jennifer and their two sons. He is a keen sports fan and supporter of Portsmouth Football Club.
EDDIE JORDAN
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